Правила за възстановяване на суми

Тъй като всички наши бижута се изработват по поръчка, не можем да приемем връщания, освен ако поръчката ви е повредена или грешна. Ако получите повреден или грешен артикул, please contact us within 30 days of receiving the product with the following:
  • A clear photo or video of the damaged or incorrect item
  • A description of the issue
We will offer a full refund or a free replacement.

If you are unhappy with your order, we want to ensure that you are 100% satisfied with our service so please contact us and we will be more than happy to help you.

If you wish to cancel your order, please contact us within 24 hours of placing it. After 24 hours, we may not be able to cancel your order as our team will begin making your order.

Please contact us via email at support@byheartjewelry.com