Shipping policy

Each order is custom-made, so please note that processing will take 5-8 working days. This timeframe is due to our high demand and our careful crafting process.

Once your order is processed, it will be shipped and delivered within 6-10 days.

You’ll receive a tracking number via email once your order has shipped, and you can follow the progress of your delivery.

We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Any order that is lost or damaged during shipping will be replaced free of charge.

If you have any questions about your order or need assistance during the delivery process, please contact us at support@byheartjewelry.com