Is this jewelry waterproof?

Yes — every ByHeartJewelry piece is 100% waterproof. Shower, pool and freshwater swimming are no problem. We recommend rinsing with fresh water after sea or chlorinated pool exposure to preserve the shine.

Is the jewelry hypoallergenic and nickel-free?

Yes — all our pieces are nickel-free and hypoallergenic, safe even for sensitive skin.

What material is the jewelry made of?

All ByHeartJewelry pieces are crafted in stainless steel — tarnish-resistant, water-resistant and built to keep its shine over time. Every piece is backed by a 2-year warranty.

How long does production and delivery take?

Since every piece is handmade and personalized, production takes 1–3 business days. Shipping typically takes 5–8 business days, depending on your country.

Do I have to pay customs or import duties?

No — customs and import duties are 100% covered by ByHeartJewelry. What you paid at checkout is the final price, with no surprise fees at delivery.

Custom Bubble Letter Necklace — Personalized

Lucrat manual

✦ Meșteșug artizanal

Făcut cu mâna,
doar pentru tine

Fiecare piesă este creată individual de artizanii noștri experți — niciodată la serie. Numele tău, inițiala ta, amintirea ta — gravată cu precizie și grijă, una câte una.

✦
Creație unică Fiecare comandă este o operă originală, niciodată o copie
✦
Gravură expertă Realizată cu precizie de bijutieri profesioniști
✦
Livrat la ușa ta Expediat direct la ușa ta

Frequently Asked Questions

How To Order

1. Choose the material of your jewelry.

2. Personalize the design — enter names, initials, symbols, or upload a photo, depending on the product.

3. Add to cart and complete your secure payment.

4. You'll receive an order confirmation email with shipping tracking.

Each piece is handcrafted just for you.

Shipping & Processing Times

Each order is custom-made, so please note that processing will take 5-8 working days. This timeframe is due to our high demand and our careful crafting process.

Once your order is processed, it will be shipped and delivered within 6-10 working days.

You’ll receive a tracking number via email once your order has shipped, and you can follow the progress of your delivery.

100% Satisfaction Guarantee

Since all our jewellery is custom-made, we can’t accept returns unless your item is damaged or you received an incorrect item.

If your item is damaged or incorrect, email support@byheartjewelry.com and you can choose a free replacement or a full refund.

Not happy with your order? We want you to be 100% satisfied, please email us and we’ll help right away.

Want to cancel? Email support@byheartjewelry.com within 24 hours of placing your order. After that production will have started and we won't be able to cancel it.

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