Custom Photo Necklace

1. Choose the material of your jewelry.

2. Personalize the design — enter names, initials, symbols, or upload a photo, depending on the product.

3. Add to cart and complete your secure payment.

4. You'll receive an order confirmation email with shipping tracking.

Each piece is handcrafted just for you.

Each order is custom-made, so please note that processing will take 5-8 working days. This timeframe is due to our high demand and our careful crafting process.

Once your order is processed, it will be shipped and delivered within 6-10 working days.

You’ll receive a tracking number via email once your order has shipped, and you can follow the progress of your delivery.

Since all our jewellery is custom-made, we can’t accept returns unless your item is damaged or you received an incorrect item.

If your item is damaged or incorrect, email support@byheartjewelry.com and you can choose a free replacement or a full refund.

Not happy with your order? We want you to be 100% satisfied, please email us and we’ll help right away.

Want to cancel? Email support@byheartjewelry.com within 24 hours of placing your order. After that production will have started and we won't be able to cancel it.