Política de reembolso

Uma vez que todas as nossas peças de joalharia são feitas por medida, não podemos aceitar devoluções a menos que a sua encomenda esteja danificada ou incorreta. If you receive a danificada ou incorreta item, por favor contacte-nos within 30 days of receiving the product with the following:

We will offer a full refund or a free replacement.

If you are unhappy with your order, we want to ensure that you are 100% satisfied with our service so por favor contacte-nos and we will be more than happy to help you.

If you wish to cancel your order, por favor contacte-nos within 24 hours of placing it. After 24 hours, we may not be able to cancel your order as our team will begin making your order.

Please contact us via email at support@byheartjewelry.com